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Customer Support


Context Help

If you get lost inside our Control Panel, the very first thing you should do is push the Help button, which is present on each and every page. A context menu will open. It contains exhaustive information about all the actions that you can carry out on that particular page. Each popup opens on the same page so that you can quickly get back to your work.

Video Tutorials

We have a rich range of instructional video clips explaining how to use our hosting Control Panel. They're shot for those of you who want to see how things are getting done rather than just reading articles. Thus, everyone can quickly become familiar with our web hosting Control Panel by merely watching our step-by-step educational video clips.

F.A.Q.

If you can't discover the answer you searching for, check out our extensive FAQ section, which covers questions asked by real clients and offers practical solutions. We periodically update our FAQ section with new articles in order to cover all the new additions and innovations associated with our hosting platform.

Ticketing System

If you still can't discover the answer you are looking for in the FAQ database either, you can contact our great team of customer service technicians available 24/7/365 and eager to assist you with any problem. Each trouble ticket you submit will be responded to in less than one hour (the average trouble ticket response time being approximately twenty mins), so you will never have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 216512

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com


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